Refund policy
Refund & Return Policy
Last Updated: August 31, 2026
At Eurostride, we want our customers to have a positive shopping experience. This Refund & Return Policy explains the conditions under which eligible physical products may be returned or refunded.
1. Return Eligibility
Unless otherwise stated on the applicable product page, eligible products may be returned if the return request is made within 30 days of delivery.
To be eligible for a return, the product must generally:
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Be unused and in its original condition
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Be in original packaging where applicable
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Include original tags, accessories, manuals, or other included items where applicable
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Not show damage caused by misuse, abuse, alteration, or improper handling
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Be accompanied by the original order information
Products that are personalized, customized, clearly marked as final sale, or otherwise identified as non-returnable may not be eligible for return, except where required by applicable law.
2. How to Request a Return
Please contact us before sending any product back.
To request a return, email:
Please include:
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Your full name
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Order number
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Product name
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Reason for the return
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Photos of the product when relevant
We will provide return instructions when your request is approved.
Do not send a return to our business address unless Eurostride specifically instructs you to do so.
3. Damaged, Defective, or Incorrect Products
If you receive a product that arrives damaged, defective, or materially different from what you ordered, contact us at contact@eurostride.shop as soon as reasonably possible.
We may request photographs or other information to verify the issue.
Depending on the circumstances and applicable law, we may offer a replacement, repair, refund, or another appropriate resolution.
4. Refunds
After an approved return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank, credit card company, payment provider, or other financial institution.
5. Return Shipping Costs
Unless otherwise stated, or unless required by applicable law, customers are responsible for return shipping costs for returns based on personal preference, change of mind, incorrect selection, or similar reasons.
If the product was damaged, defective, or incorrectly shipped, contact us before returning it so we can determine the appropriate return shipping arrangement.
6. Exchanges
If you would like to exchange an eligible product, contact us at:
Exchanges are subject to product availability. If the requested replacement is unavailable, we may provide another appropriate resolution.
7. Order Cancellation
If you need to cancel an order, contact us as soon as possible at contact@eurostride.shop.
We will attempt to accommodate cancellation requests received before the order is processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the product may need to be handled through the return process.
8. Non-Delivery and Shipping Delays
If Eurostride cannot ship an order within the shipping period stated at the time of purchase, or within the applicable period required by law when no shipping period is stated, we will provide the appropriate notice and options required by applicable law.
Where required, customers may be offered the option to agree to a shipping delay or cancel the order for a prompt refund.
9. Final Sale Products
Products clearly identified as "Final Sale" or otherwise non-returnable at the time of purchase are generally not eligible for return, except where a return, replacement, or refund is required by applicable law.
10. Contact Us
For all return and refund questions:
Eurostride
5353 W Desert Inn Rd
Las Vegas, NV 89146
United States
Phone: +1 327-324-5660
Email: contact@eurostride.shop